{"id":1781,"date":"2020-11-16T10:24:51","date_gmt":"2020-11-16T09:24:51","guid":{"rendered":"https:\/\/assistance.soren.eco\/knowledge-base\/jai-perdu-mon-mot-de-passe\/"},"modified":"2025-03-12T10:51:16","modified_gmt":"2025-03-12T09:51:16","slug":"jai-perdu-mon-mot-de-passe","status":"publish","type":"ht_kb","link":"https:\/\/assistance.soren.eco\/en\/knowledge-base\/jai-perdu-mon-mot-de-passe\/","title":{"rendered":"I lost my password"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1781\" class=\"elementor elementor-1781 elementor-237\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd66071 e-flex e-con-boxed e-con e-parent\" data-id=\"4bd66071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42d014dc elementor-widget elementor-widget-text-editor\" data-id=\"42d014dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">This article is only for those who have already created a Moebius user account and have lost their password.<\/p>\n\n<p>Can&#8217;t remember your password? It happens to all of us. In that case, <a href=\"https:\/\/www.moebius.eco\">please go to Moebius<\/a> and click on &#8220;Lost password.&#8221;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c27c7c4 e-flex e-con-boxed e-con e-parent\" data-id=\"c27c7c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-583afd6 elementor-widget elementor-widget-image\" data-id=\"583afd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"613\" height=\"486\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login.jpg\" class=\"attachment-large size-large wp-image-1906\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login.jpg 613w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login-300x238.jpg 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login-50x40.jpg 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login-60x48.jpg 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login-100x79.jpg 100w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d66e0d5 e-flex e-con-boxed e-con e-parent\" data-id=\"d66e0d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-733eb9b elementor-widget elementor-widget-image\" data-id=\"733eb9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"333\" height=\"239\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login2.jpg\" class=\"attachment-large size-large wp-image-1908\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login2.jpg 333w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login2-300x215.jpg 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login2-50x36.jpg 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login2-60x43.jpg 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login2-100x72.jpg 100w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b1e1cb e-flex e-con-boxed e-con e-parent\" data-id=\"4b1e1cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-642fa9c elementor-widget elementor-widget-image\" data-id=\"642fa9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"857\" height=\"163\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3.jpg\" class=\"attachment-large size-large wp-image-1910\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3.jpg 857w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3-300x57.jpg 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3-768x146.jpg 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3-50x10.jpg 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3-60x11.jpg 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login3-100x19.jpg 100w\" sizes=\"(max-width: 857px) 100vw, 857px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f064eb elementor-widget elementor-widget-text-editor\" data-id=\"1f064eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large\"><\/figure>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">If you haven&#8217;t received an email in your inbox, be sure to check your junk or spam folder.<\/p>\n\n<p>Simply click on the link provided in the email you received.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03dd4c7 e-flex e-con-boxed e-con e-parent\" data-id=\"03dd4c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec5f90 elementor-widget elementor-widget-image\" data-id=\"6ec5f90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"743\" height=\"327\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/Image5.png\" class=\"attachment-large size-large wp-image-1296\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/Image5.png 743w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/Image5-300x132.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/Image5-50x22.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/Image5-60x26.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/Image5-100x44.png 100w\" sizes=\"(max-width: 743px) 100vw, 743px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7103a2c elementor-widget elementor-widget-text-editor\" data-id=\"7103a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>You&#8217;re almost done. Now, simply enter the email address used to create your account and set a new password.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee9da13 e-flex e-con-boxed e-con e-parent\" data-id=\"ee9da13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44712a4 elementor-widget elementor-widget-image\" data-id=\"44712a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"720\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login4.jpg\" class=\"attachment-large size-large wp-image-1912\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login4.jpg 754w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login4-300x286.jpg 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login4-50x48.jpg 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login4-60x57.jpg 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2020\/11\/login4-100x95.jpg 100w\" sizes=\"(max-width: 754px) 100vw, 754px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f13b88 elementor-widget elementor-widget-text-editor\" data-id=\"8f13b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<figure class=\"wp-block-image size-large is-resized\"><\/figure>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">Congratulations, you now have a new password.<\/p>\n\n<p> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This article is only for those who have already created a Moebius user account and have lost their password. Can&#8217;t remember your password? It happens to all of us. In that case, please go to Moebius and click on &#8220;Lost password.&#8221; If you haven&#8217;t received an email in your inbox,&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[212],"ht-kb-tag":[221,222,179,223],"class_list":["post-1781","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-manage-my-account","ht_kb_tag-connecter-en","ht_kb_tag-connexion-en","ht_kb_tag-mot-de-passe-en","ht_kb_tag-perdu-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I lost my password - Assistance Soren<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/assistance.soren.eco\/en\/knowledge-base\/jai-perdu-mon-mot-de-passe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I lost my password - Assistance Soren\" \/>\n<meta property=\"og:description\" content=\"This article is only for those who have already created a Moebius user account and have lost their password. 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