{"id":2278,"date":"2025-03-17T12:05:47","date_gmt":"2025-03-17T11:05:47","guid":{"rendered":"https:\/\/assistance.soren.eco\/knowledge-base\/check-my-balance-and-request-a-refund-for-my-credit-note\/"},"modified":"2025-03-17T16:22:35","modified_gmt":"2025-03-17T15:22:35","slug":"check-my-balance-and-request-a-refund-for-my-credit-note","status":"publish","type":"ht_kb","link":"https:\/\/assistance.soren.eco\/en\/knowledge-base\/check-my-balance-and-request-a-refund-for-my-credit-note\/","title":{"rendered":"Check my balance and request a refund for my credit note"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2278\" class=\"elementor elementor-2278 elementor-2225\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6f919 e-flex e-con-boxed e-con e-parent\" data-id=\"6c6f919\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33c883a elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"33c883a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">After completing your declarations, your Moebius interface allows you to view your invoices and any credit notes.<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Dismiss this alert.\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6889d elementor-widget elementor-widget-heading\" data-id=\"2b6889d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Check my balance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bde3d75 elementor-widget elementor-widget-text-editor\" data-id=\"bde3d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First, please <a href=\"https:\/\/www.moebius.eco\/\">log in to your Moebius account.<\/a><\/p><p>By clicking on &#8220;Invoices&#8221;, then &#8220;Tracking&#8221;, you will be able to access your invoices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faa16cf elementor-widget elementor-widget-image\" data-id=\"faa16cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1373\" height=\"227\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020.png\" class=\"attachment-full size-full wp-image-2280\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020.png 1373w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020-300x50.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020-1024x169.png 1024w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020-768x127.png 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020-50x8.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020-60x10.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160020-100x17.png 100w\" sizes=\"(max-width: 1373px) 100vw, 1373px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8b4860 e-flex e-con-boxed e-con e-parent\" data-id=\"c8b4860\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06a3569 elementor-widget elementor-widget-image\" data-id=\"06a3569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1210\" height=\"436\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340.png\" class=\"attachment-full size-full wp-image-2291\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340.png 1210w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340-300x108.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340-1024x369.png 1024w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340-768x277.png 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340-50x18.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340-60x22.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161340-100x36.png 100w\" sizes=\"(max-width: 1210px) 100vw, 1210px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-055a93e elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"055a93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Accounting documents with a reference starting with \"FAM\" correspond to invoices. \nThose starting with \"FVM\" are credit notes.<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Dismiss this alert.\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8954b0b elementor-widget elementor-widget-image\" data-id=\"8954b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1323\" height=\"161\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057.png\" class=\"attachment-full size-full wp-image-2284\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057.png 1323w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057-300x37.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057-1024x125.png 1024w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057-768x93.png 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057-50x6.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057-60x7.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-160057-100x12.png 100w\" sizes=\"(max-width: 1323px) 100vw, 1323px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e21d0a elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"5e21d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">The 'status' field indicates whether your invoices have been paid or are pending payment. <\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Dismiss this alert.\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69c3f0f elementor-widget elementor-widget-image\" data-id=\"69c3f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1368\" height=\"174\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1.png\" class=\"attachment-full size-full wp-image-2286\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1.png 1368w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1-300x38.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1-1024x130.png 1024w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1-768x98.png 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1-50x6.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1-60x8.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155917-1-100x13.png 100w\" sizes=\"(max-width: 1368px) 100vw, 1368px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8312764 elementor-widget elementor-widget-text-editor\" data-id=\"8312764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can at any time view, download, and print your invoices by clicking the button on the right of each line.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21cd6d2 elementor-widget elementor-widget-image\" data-id=\"21cd6d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1368\" height=\"170\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951.png\" class=\"attachment-full size-full wp-image-2288\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951.png 1368w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951-300x37.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951-1024x127.png 1024w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951-768x95.png 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951-50x6.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951-60x7.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-155951-100x12.png 100w\" sizes=\"(max-width: 1368px) 100vw, 1368px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bffab4 elementor-widget elementor-widget-text-editor\" data-id=\"6bffab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The small box at the top right shows the <strong>balance of your account<\/strong>. <\/p><p>In the example below, the company still has a balance of \u20ac11,701.80 to pay, calculated by summing the unpaid invoices and recorded credit notes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2b30f3 elementor-widget elementor-widget-image\" data-id=\"f2b30f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1208\" height=\"435\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243.png\" class=\"attachment-full size-full wp-image-2293\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243.png 1208w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243-300x108.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243-1024x369.png 1024w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243-768x277.png 768w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243-50x18.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243-60x22.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-161243-100x36.png 100w\" sizes=\"(max-width: 1208px) 100vw, 1208px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3436c1 elementor-widget elementor-widget-text-editor\" data-id=\"e3436c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When your account is in credit, you have the option <strong>to keep the amount and deduct it from your next invoice payment<\/strong>, or <strong>request a refund<\/strong> at your convenience. It\u2019s simple and flexible, whichever option works best for you! <\/p><p>In the example below, the company has a credit balance of \u20ac33,494.45. It can either deduct this amount from its next payment or request a refund from Soren. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dadf10 elementor-widget elementor-widget-image\" data-id=\"6dadf10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"121\" src=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-162136.png\" class=\"attachment-large size-large wp-image-2295\" alt=\"\" srcset=\"https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-162136.png 560w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-162136-300x65.png 300w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-162136-50x11.png 50w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-162136-60x13.png 60w, https:\/\/assistance.soren.eco\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-17-162136-100x22.png 100w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c99bbb elementor-widget elementor-widget-heading\" data-id=\"0c99bbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Request a refund <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfd60db elementor-widget elementor-widget-text-editor\" data-id=\"bfd60db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To facilitate the refund of your credit notes, make sure <strong>your obligations are up to date<\/strong>. This way, we can process the payment without delay! <\/p><p><span style=\"color: var( --e-global-color-text ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Before making the request, you must ensure that: <\/span><\/p><ul><li>Your put-on market <strong>attestations <\/strong>are <strong>signed<\/strong>.<\/li><li>Your <strong>declarations <\/strong>are <strong>completed<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a378f33 e-flex e-con-boxed e-con e-parent\" data-id=\"a378f33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a11b1d elementor-widget elementor-widget-text-editor\" data-id=\"9a11b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once your obligations are up to date, you can send an email to <strong>finance@soren.eco<\/strong> to request a refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cbee48 e-flex e-con-boxed e-con e-parent\" data-id=\"7cbee48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f605805 elementor-alert-warning elementor-widget elementor-widget-alert\" data-id=\"f605805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Don't forget to attach your bank details (RIB) to your email.<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Dismiss this alert.\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-exclamation-triangle\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"><\/path><\/svg>\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae94519 e-flex e-con-boxed e-con e-parent\" data-id=\"ae94519\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0333390 elementor-widget elementor-widget-text-editor\" data-id=\"0333390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will get back to you within 5 days to inform you that the transfer has been made. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1283e6 elementor-alert-success elementor-widget elementor-widget-alert\" data-id=\"c1283e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Congratulations, you have successfully made a refund request!<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Dismiss this alert.\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>After completing your declarations, your Moebius interface allows you to view your invoices and any credit notes. 1. Check my balance First, please log in to your Moebius account. By clicking on &#8220;Invoices&#8221;, then &#8220;Tracking&#8221;, you will be able to access your invoices. Accounting documents with a reference starting with&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[196],"ht-kb-tag":[],"class_list":["post-2278","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-accounting"],"_links":{"self":[{"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/ht-kb\/2278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/comments?post=2278"}],"version-history":[{"count":5,"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/ht-kb\/2278\/revisions"}],"predecessor-version":[{"id":2300,"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/ht-kb\/2278\/revisions\/2300"}],"wp:attachment":[{"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/media?parent=2278"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/ht-kb-category?post=2278"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/assistance.soren.eco\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=2278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}